1. Acceptance of terms

By requesting services from Slash Design Studio LLP ("the Studio"), you agree to the following Terms and Conditions. These terms apply to all individuals, businesses or companies ("Client/s") engaging the services of the Studio, its contractors or employees.

2. Scope of work

Services include, but are not limited to, graphic design, branding, logo design, marketing collateral, and website design and development. These Terms apply unless otherwise agreed in writing. Any work outside the agreed scope (including exceeding three rounds of revisions per project unless otherwise quoted) will be quoted separately or, where no fixed price is agreed, charged at $50/hour (₹4500) (ex GST), billed in 15-minute increments. Only services and deliverables explicitly itemised in a written quotation or proposal are included in the scope of work. Any tasks, meetings, or deliverables not listed will be considered additional and charged accordingly.

3. Quotations

Quotes are based on the initial brief and the estimated requirements of the project. Quotes may be calculated as a fixed price or based on expected time investment, depending on the nature of the work. They may change if the scope expands. Timeframes are estimates only and not guaranteed.

4. Deposits & Payments

A 50% deposit is required before work begins. This deposit is non-refundable once any work has commenced, including research, concepts or initial drafts. Final payment is required before website launch, delivery of any working files, or commencement of printing. No websites will go live, final files delivered, or print jobs started until payment is received in full. Full payment is due within 30 days of invoice. Late payments may result in suspension of work and recovery fees. Projects paused for 30+ days due to Client inactivity may be invoiced for completed work. Projects exceeding 60 days may be invoiced progressively. In the event of late or non-payment, the Client agrees to reimburse the studio for any and all costs incurred in the recovery of outstanding amounts. This includes but is not limited to reasonable debt collection agency fees, legal costs on an indemnity basis, and any applicable interest charges. The studio reserves the right to charge interest on overdue invoices at a rate of 10% per annum, calculated daily from the due date until the date payment is received in full.

5. Cancellations & refunds

Cancellations must be made in writing. If a project is cancelled, the Client will be invoiced for work completed up to that point, minus the deposit. No refunds are provided once work is completed or final files have been delivered. In the event of cancellation, no ownership rights or usage licenses for any work completed will transfer to the Client until full payment of the final cancellation invoice is received.

6. Intellectual property & Licensing

Copyright remains with the studio until full payment is received. On final payment, copyright transfers to the Client, except for fonts, stock imagery, and third-party assets, which remain under their original licenses. Editable/source files (e.g. .ai, .psd) are generally not included as part of standard deliverables but may be provided upon request at the Studio's discretion. The Client is fully responsible for all content, files, and materials they supply. This includes ensuring that such materials do not infringe any intellectual property rights, contain any offensive or unlawful content, or breach any applicable laws or regulations. The Studio accepts no responsibility for verifying the accuracy, legality, or appropriateness of any client-supplied content. All rejected concepts, unused drafts, or preliminary designs remain the sole property of the Studio and may not be used by the Client without written approval.

7. Client responsibilities

The Client agrees to provide timely feedback, content, and approvals. The Client is responsible for supplying all necessary assets and materials in the required formats and within reasonable timeframes. Delays in providing required content may result in timeline extensions and/or additional charges. The Client must ensure that any information, materials, and instructions provided are accurate, complete, and lawful. The Client agrees to be available for communication throughout the project and respond to queries and approvals within a reasonable timeframe.

8. Printing and Colour variations

The Client acknowledges that there may be colour variations between on-screen proofs, previous print runs, and final printed products due to the nature of CMYK printing and the bulk-run printing process. The Studio does not guarantee exact colour matching and will not be held responsible for minor shifts in print colour. There will be no reprints at the Studio's expense due to colour variation unless a clear production error has occurred.

9. Proof approval

The Client is responsible for carefully reviewing and approving all proofs prior to print production or website launch. This includes, but is not limited to, checking spelling, grammar, images, illustrations, colours, layout, and quantities. If a proof is unclear or corrections are needed, it is the Client's responsibility to request a revised version. Once final approval is given, that version will be considered the final Artwork. The Studio accepts no liability for errors identified after approval, and there will be no reprints or redevelopment at the Studio's expense due to such errors. Delays in Client response may delay timelines or trigger additional charges. The Client must back up their own content; the Studio does not offer backup services. The Client assumes responsibility for all login credentials and CMS access after handover

10. Website Specific terms

Minor post-launch changes (e.g. text tweaks) are included within 14 days. Minor changes do not include alteration or replacement of images, colour schemes or any navigation features. Major changes or new features post-launch will be quoted. Websites are tested on major modern browsers but not guaranteed for legacy platforms. The Studio may arrange hosting, domain registration, or email services for the Client through third-party providers such as Framer or other service partners. The Studio is not liable for website downtime and hacking.

11. Website Security and Hacking Disclaimer

The Studio is not responsible for website security breaches, hacking, malware, or unauthorised access post-handover. The Client assumes full responsibility for ongoing security, updates, backups, and monitoring unless a separate maintenance agreement is in place. The Studio is not liable for any loss of revenue, data, or business arising from such events.

12. Technology, SEO, and Third-Party Tools

• No Guarantee of Uninterrupted Service: The Studio does not guarantee that the website or any third-party integrations will be free from interruptions, errors, or security vulnerabilities.

• Technology Disclaimer: The Studio builds and delivers websites using up-to-date software at the time of completion. The Studio does not provide ongoing software or system updates unless specifically agreed to in writing. The Studio is not responsible for future changes in technology or platform requirements after handover.

• SEO Disclaimer: The Studio does not guarantee any particular search engine rankings, traffic levels, or SEO performance.

• Third-party services & tools: Any third-party plugins, software or tools used are at the Client's risk. The Client is responsible for maintaining valid licenses for any third-party products. The Studio is not responsible for outages or compatibility of third-party integrations.

  
  

13. Confidentiality

Both parties agree to treat any sensitive information exchanged during a project as confidential. This includes business plans, login credentials, marketing data and other non-public materials.

14. Limitation of liability and indemnity

To the fullest extent permitted by law, the Studio disclaims all warranties, whether express or implied. The Studio excludes all liability for any loss of income, revenue, business, profits, or data. In any event, the studio's total aggregate liability is limited to the total amount actually paid by the Client for the specific services giving rise to the claim. The Client agrees to indemnify, defend, and hold harmless the Studio against all claims, liabilities, damages, and expenses arising from the use of the website, services, or materials provided.

15. Portfolio use & credit

The Studio reserves the right to display any work created, including completed deliverables, concepts, rejected designs, and drafts, in its portfolio, website, and promotional materials. A discreet credit link will be placed in the footer of any website designed and/or developed by the Studio. This will remain unless otherwise agreed in writing prior to commencement of the project.

16. Dispute Resolution, Governing Law & Jurisdiction

If a dispute arises, both parties agree to attempt to resolve it through informal negotiation before escalating to legal action. These terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding related to these terms shall be brought exclusively in the courts of Malappuram, Kerala.

17. Force majeure

The Studio is not liable for delays or failure caused by circumstances beyond its control, including but not limited to acts of God, war, terrorism, or internet outages.

18. Data privacy & Compliance

The Client is solely responsible for ensuring any personal or customer data collected via their website, marketing, or email communications complies with all applicable privacy laws and data protection regulations.

19. Non-solicitation

The Client agrees not to solicit, employ, or engage directly or indirectly with any contractor, subcontractor, or employee of the studio for a period of 12 months following the completion of a project without the Studio's prior written consent.

20. Termination for breach

The Studio reserves the right to terminate any agreement if the Client breaches any material term and fails to remedy the breach within 14 days of written notice. Any outstanding fees will become payable upon termination.

21. Retainer services (if applicable)

Where ongoing services (e.g. monthly design, support, maintenance) are agreed, they will be billed in advance monthly. These retainers may be cancelled by either party with 30 days' written notice unless otherwise agreed in writing.